Lean IT Foundation Certification Workshop

Fairfield Inn & Suites OSU, Columbus Ohio
November 9 and 10, 2016

Course Description 

IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business. The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.

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Course Approach 

The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will also introduce you to the social aspects of Lean IT such as change approaches and how to inluence people’s behavior and attitude. All the exercises are related to information and communications technology, but no technical IT knowledge is required.

This course is delivered using an exciting case study designed to further enhance the candidate’s understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean IT courses available in this track.

Learning Objectives 

At the end of this course, you will be able to:

 Understand the concepts behind Lean and how Lean can be applied in IT

 Analyze customer value and translate the voice of the customer

 Understand core Lean concepts and principles

 Diagnose and improve processes with value stream mapping

 Problem solve with the Kaizen approach

 Work with the DMAIC improvement cycle

 Designate improvement activities that impact process results

 Understand essential Lean behaviors & attitudes

 Prepare and qualify to take the Lean IT Foundation Certification exam

Course Materials 

Students will receive a Lean IT Foundation classroom workbook containing all of the presentation materials, the case study and sample exam questions. In addition, the Lean IT Foundation Official Publication and Syllabus will be provided.

Course Fees 

$1,595 includes registration, a signed copy of Mike’s latest book The Lean IT Field Guide, coffee and lunch

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Concepts Covered 


 Introductions

 The History of Lean

 Key Elements of Lean

 The Concepts of Waste, Variability and Overburden

 The five dimensions of Lean IT


 Customer Value

 Voice of the Customer

 Value-add and Non-value-add Work

 Critical-to-Quality Tree

 Value streams in IT

 Cost of Poor Quality


 The Concept of a Process

 SIPOC Diagramming

 Creating a Value Stream Map

 Analyzing a Value Stream Map


 What is Performance?

 Key Performance Indicators

 Operational Process Efficiency

 Skills and Knowledge Matrix


 Organizational Structure and Customer Focus

 Performance Dialogue

 Visual Management

 Day Start and Week Board


 Structured Problem Solving

 Kaizen Approach


 Lean Leadership & Behavior

 Organizational Change

 Change Story


Mike’s grasp of applying Lean to IT issues is very rare. We successfully completed numerous improvement Kaizens throughout our IT functional areas with impressive results. His ability to effectively work with people at all levels of the organization made the experience possible. His expertise in Lean and Six Sigma applied to non-manufacturing environments enabled us to launch our Lean IT transformation and realize significant results. Mike’s grasp of applying Lean to IT issues is very rare. We successfully completed numerous improvement Kaizens throughout our IT functional areas with impressive results. A great coach, teacher, and motivator – I strongly recommend him.

Jackie Barretta, CIO, Con-way 

Mike is a capable and proven transformation agent who partners with his clients to facilitate their Lean transformation. His approach and ability to coach others is top notch, and I have witnessed his ability to foster the creation of a Lean IT environment and culture within a complex organization.

Carl Hoefer, IT Project Manager – Product Development, Nike 

Mike is brilliant and understands best-practice management as well as anyone I know. He has particularly deep expertise in the application of these concepts to the IT organization — to a depth that I would say he is world class caliber. Thoughtful, caring, hardworking, Mike is one of those rare people in life I just love to hang out with and think.

John Bernard, Founder and Chairman, Mass Ingenuity

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