IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business. The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.
The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will also introduce you to the social aspects of Lean IT such as change approaches and how to inluence people’s behavior and attitude. All the exercises are related to information and communications technology, but no technical IT knowledge is required.
This course is delivered using an exciting case study designed to further enhance the candidate’s understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean IT courses available in this track.
At the end of this course, you will be able to:
Understand the concepts behind Lean and how Lean can be applied in IT
Analyze customer value and translate the voice of the customer
Understand core Lean concepts and principles
Diagnose and improve processes with value stream mapping
Problem solve with the Kaizen approach
Work with the DMAIC improvement cycle
Designate improvement activities that impact process results
Understand essential Lean behaviors & attitudes
Prepare and qualify to take the Lean IT Foundation Certification exam
Students will receive a Lean IT Foundation classroom workbook containing all of the presentation materials, the case study and sample exam questions. In addition, the Lean IT Foundation Official Publication and Syllabus will be provided.
$1,595 includes registration, a signed copy of Mike’s latest book The Lean IT Field Guide, coffee and lunch
1. INTRODUCTION TO LEAN
The History of Lean
Key Elements of Lean
The Concepts of Waste, Variability and Overburden
The five dimensions of Lean IT
2. THE CUSTOMER
Voice of the Customer
Value-add and Non-value-add Work
Value streams in IT
Cost of Poor Quality
3. THE PROCESS
The Concept of a Process
Creating a Value Stream Map
Analyzing a Value Stream Map
What is Performance?
Key Performance Indicators
Operational Process Efficiency
Skills and Knowledge Matrix
Organizational Structure and Customer Focus
Day Start and Week Board
6. PROBLEM SOLVING
Structured Problem Solving
7. BEHAVIOR & ATTITUDE
Lean Leadership & Behavior
Mike’s grasp of applying Lean to IT issues is very rare. We successfully completed numerous improvement Kaizens throughout our IT functional areas with impressive results. His ability to effectively work with people at all levels of the organization made the experience possible. His expertise in Lean and Six Sigma applied to non-manufacturing environments enabled us to launch our Lean IT transformation and realize significant results. Mike’s grasp of applying Lean to IT issues is very rare. We successfully completed numerous improvement Kaizens throughout our IT functional areas with impressive results. A great coach, teacher, and motivator – I strongly recommend him.
Jackie Barretta, CIO, Con-way
Mike is a capable and proven transformation agent who partners with his clients to facilitate their Lean transformation. His approach and ability to coach others is top notch, and I have witnessed his ability to foster the creation of a Lean IT environment and culture within a complex organization.
Carl Hoefer, IT Project Manager – Product Development, Nike
Mike is brilliant and understands best-practice management as well as anyone I know. He has particularly deep expertise in the application of these concepts to the IT organization — to a depth that I would say he is world class caliber. Thoughtful, caring, hardworking, Mike is one of those rare people in life I just love to hang out with and think.
John Bernard, Founder and Chairman, Mass Ingenuity