Aaron Duhig

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I highly recommend Mike Orzen as an expert in Lean methodologies, specifically in the application of Lean concepts when applied to IT Service Management.

Mike was contracted by the ANZ Bank as a Lean consultant and facilitator throughout 2013 and was responsible for Lean training, mentoring and assisting with the implementation of Lean improvement initiatives within the Technology Service Management department.

Mike has exemplary communication skills and is the first Lean professional I have met who has the capability of clearly articulating Lean manufacturing concepts and applying them to the delivery of services in a heavily information reliant and driven industry. In addition, he has a wealth of direct personal experience within information technology working with a multitude of corporations ranging from small to enterprise sized businesses which gives him the ability to provide specific and relevant examples in how continuous service improvement can be achieved using Lean.

I have taken many of Mike’s teachings and applied them to the management of my team through the creation of standard work, removing variation and decreasing the levels of rework and effort required to execute BAU activities. This has resulted in increased capacity within the team and subsequently supported the ongoing delivery of operational improvements.

Mike would be a tremendous asset to any company that is willing to learn from him and put his teachings into effect and has my highest recommendation.

Aaron DuhigManagerGlobal Incident Management