Bill Smith

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We have worked with Mike Orzen for three years and during that time, our organization has significantly transformed the way we do our work and the way we improve our work. Mike is a very experienced and talented coach and consultant in that he has the ability to connect with people at a level that enables them to move to higher levels of engagement and thinking. It was Mike’s initial assessment of our culture and work environment that caught the attention and imagination of my leadership team, positioned us to embark on our Operational Excellence transformation, and positioned us to have progressed so far. We are a more effective organization today than we were three years ago and Mike has been a major factor.

Mike provides an effective combination of communication, process improvement, lean and people skills that brings out the best in others. I have never worked with a more effective coach and teacher and the feedback from our people at every level of the company has been very positive. Perhaps the greatest testaments to Mike’s effectiveness are the results we achieved at both a business performance level and a social level after he leaves. We have more effective teamwork, transparency of problems, and effective problem solving than ever before. We also have a greater alignment of purpose than we have ever experienced. Our company has a long way to go, but we would not be this far had it not been for Mike’s support.

Mike is a wizard when it comes to connecting with people and getting them to see, know, and act! He models the behavior and thinking we aspire to develop in our people. Perhaps the best part is that Mike’s approach centers on transferring his knowledge in a fun and non-threatening was – so our people do the learning and hard improvement work. He has successfully developed and mentored our core lean/continuous improvement group, leadership team, managers, and supervisors so they are positioned to achieve more and sustain the gains long after he has been on site.

I recommend Mike and his company without reservation. He’s the best!


Bill Smith

GM-Plexus Boise