John Haines

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Our involvement with Steady Improvement has been very beneficial. They have a realistic and practical approach that effectively combines the science and discipline of Lean process improvement with the art of actual implementation within an organizational structure. As a non-profit organization, increasing efficiencies and positive outcomes means we can provide better services to our community without increasing our costs. In just a few months, we have already realized dramatic productivity and service level improvements, and we are seeing the skill set of lean process improvement positively impacting our other programs.

John HainesExecutive DirectorMercy Corps Northwest