I highly recommend Mike Orzen to help launch a Lean IT improvement initiative. Mike helped WD IT understand Lean IT concepts, how to apply them, and help us assess and identify the areas for improvement. His personable yet direct coaching style worked very well the Lean program team members and his enthusiasm for the benefits of Lean was extremely motivating. The team members reported how much they enjoyed working with Mike and the participants left empowered and “ready to go”. His work with us has already led to significant improvements and the team is eager to do more. I have a great deal of respect for Mike’s expertise and he more than proved his extensive credentials in his work with us.