I first heard Mike speak at Ohio State University, Centre for Operational Excellence and was impressed with his ability to clearly translate the principles of Lean and Operational Excellence into tangible, credible examples applied to the world of IT. So much so that I engaged him to work with my Leadership team. Over the course of his 3-day workshop, he skilfully captured the attention of a group of 25 “battle hardened” IT veterans through very detailed hands-on application of Lean tools and methods cleverly applied to IT challenges. We left the workshop with a clear understanding of how to apply lean to our IT operations, a Lean IT roadmap, and practical skills that will further our Lean evolution. I would fully recommend Mike for similar assignments in other IT operations.