This is Part 4 of Sequences, Behaviors and Integrating Adaptive Lean IT Systems – an updated article originally published in the Lean Management Journal in October 2015.
In the previous blog entry, team huddles and a visual management system were mentioned. These are both examples of work systems designed to encourage the specific behaviors we want to cultivate. There are many work systems that comprise a lean management system including problem solving, daily huddles, leader standard work, training, recognition, visual management, strategy deployment, measurement, and monthly performance reviews, just to name a few.
It is these work systems that impact people’s behavior most significantly by emphasizing and reinforcing those actions we want to see everyday from everyone. Where many organizations get into trouble is in the sequence and timing of how and when to introduce these systems.
SEQUENCE IS CRITICAL
Over the past twenty-four years, I have tried many approaches and witnessed what works and what doesn’t. Here’s the bottom line: each organization has its own culture, history, and work environment, so one size does not fit all. There is no standard deployment sequence or collection of work systems that apply universally. That said; there are some fundamental concepts applicable to all organizations.
1) Start by establishing a clear purpose throughout the organization. This is a prerequisite for success.
2) Acknowledge that the bedrock of lean is learning and that problem solving capability is the skill to cultivate if you are serious about transformation.
3) Strive to balance the two pillars of lean: continuous improvement and respect for people. Don’t make the common mistake of falling in love with tools of continuous improvement and ignoring respect for people.
4) Create a culture of accountability by building work systems that position your people to succeed, to learn, and to grow. This is true respect for people and promotes high levels of teamwork, engagement, accountability, and ultimately performance.
5) Work systems must be designed, built, maintained, and improved by the people doing the actual work. Outside support is fine, but the frontline people must do the work.
ADAPTIVE LEAN IT SYSTEMS
Whether you are considering bringing lean IT to your organization, currently applying it to IT operations, or determined to build a lasting transformation, awareness of the lean IT diamond and the importance of behavior, work systems, and sequence will significantly increase your odds of success.
At the end of the day, Lean IT is all about effectively responding to change by continuously improving adaptive systems. In order to be effective, IT must change its behavior and functional capabilities in response to its environment and the needs of the Business. When IT reshapes systems and technology, the adaptive change is directly relevant to achieving the goals and objectives of the organization.
For IT organizations to evolve and become more responsive to the changing needs of the Business while simultaneously maintaining the stability and security they are held responsible for, IT professionals need to understand and embrace the behaviors, as well as the thinking, of Lean IT.
For additional information on how to mobilize a Lean IT transformation, see The Lean IT Field Guide – A Roadmap for Your Transformation.