Compass and map on rocky shore.

Methodologies

Organizations have been attempting to create a culture of excellence for years, but very few actually accomplish this goal.Why is this?
Based on over three decades of experience, we believe it comes down to one simple element – results. Results are what our leaders, managers, and associates are asked to measure and deliver, but they are often burdened with broken work systems and no means of improving them. An exclusive emphasis on results does not work and creates unintended and unwanted consequences.

The Pitfalls of a Results-Focused Approach

Focusing exclusively on results disregards the learning and behavior that produces those results. When the means are ignored, and results are achieved no matter the cost, shortcuts are taken, firefighting becomes the norm, and people burn out. Gains inevitably become unsustainable. This results-at-any-cost approach catches up with every organization because there is always a reconciliation between results and behavior.

We coach organizations to effectively improve the drivers of sustainable results – work that can only be done by those closest to the task (work process improvement) and work that must be led by management (value stream level improvement). It’s not about employing the right tools; it’s really about creating an environment to encourage ideal behavior!

Sunlight filtering through a dense forest.

Our Approach:

1. Engaging people: leaders, managers, and associates
2. Aligning behavior and thinking to principles
3. Employing a learn-do-teach approach to develop in-house capability
4. Achieving quick wins to build interest
5. Developing appropriate core systems and tools
6. Applying Lean, Six Sigma, and Theory of Constraints as needed
7. Using visuals, measurements, and team dynamics to reinforce great behavior
8. Leveraging technology and information systems to sustain positive gains

Proven Success Across Many Industries and Disciplines, including:

  • Service Industries (Insurance, Banking, Retail)
  • Information Technology
  • Manufacturing (Discrete, Plastics, Aerospace, Food & Beverage)
  • Supply Chain/Logistics
  • Institutional Research
  • Agriculture
  • Support Functions (Finance, Purchasing, HR, IT, etc.)