Shingo Workshops


The Shingo Prize is the premier award for enterprise excellence. Its purpose is to recognize world-class business performance and culture and accelerate enterprise excellence through the application of lean principles, systems, and tools through a culture of respect, learning, and understanding.

Leaders around the world have invested a substantial amount of time and money on initiatives that achieve positive results. However, it is hard to maintain and sustain momentum. Each new tool becomes another possible solution or “best practice” only to create confusion that often results in what we call the “sugar high” – a temporary boost in results accompanied by a fleeting feeling of victory. People begin to believe that sustainable solutions are not only elusive, but that each new initiative eventually becomes “flavor-of-the-month” and leaves unfulfilled aspirations.

The Shingo Model™ is not an additional program or another initiative to implement; rather, it introduces Guiding Principles on which to anchor your current initiatives and to fill the gaps in your efforts towards ideal results and enterprise excellence.

Mike Orzen has joined with GBMP, a licensed affiliate of the Shingo Institute, and as a certified Shingo facilitator, is presenting the new enhanced Discover Excellence course. This foundational, two-day workshop introduces the Shingo Model, the Guiding Principles and the Three Insights to Enterprise Excellence™. It includes real-time discussions, a case study, and on-site learning at a host organization. It is a highly interactive experience designed to make learning meaningful and immediately applicable, and helps participants understand how to release the undeveloped potential in organizations pursuing enterprise excellence. It is also a prerequisite course for those who choose to go on to take additional Shingo Institute training.

Mike is one of only a handful of people worldwide who are certified to facilitate all four courses of the Shingo Institute:

DISCOVER EXCELLENCE (prerequisite) behaviors that lead to enterprise excellence

Our foundational, two-day workshop that introduces the Shingo Model™, the Guiding Principles and the Three Insights to Enterprise Excellence™. With real-time discussions and on-site learning at a host organization, this program is a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you learn how to release the latent potential in your organization and achieve enterprise excellence.

As a DISCOVER participant, you will

LEARN and understand the Shingo Model.

DISCOVER the Three Insights of Enterprise Excellence™.

EXPLORE how the Guiding Principles inform ideal behaviors that ultimately lead to sustainable results.

UNDERSTAND the behavioral assessment process through an interactive case study and on-site learning.

APPLY your learning with a call to action.

Day 1: Classroom instruction, Day 2: Gemba

ENABLE behaviors that enable a culture of respect & humility

ENABLE builds upon the knowledge and experience gained at the DISCOVER EXCELLENCE workshop and takes you deeper into the Shingo Model™ by focusing on the principles identified as Cultural Enablers:

Respect Every Individual
Lead with Humility
Cultural enablers make it possible for people within the organization to engage in the transformation journey, progress in their understanding and, ultimately, build a culture of enterprise excellence. Enterprise excellence cannot be achieved through top-down directives or piecemeal implementation of tools. It requires a widespread commitment throughout the organization to execute according to the principles of enterprise excellence.

Day 1: Classroom instruction, Day 2: Gemba

IMPROVE behaviors that improve a continuous flow of value

Continuous improvement begins by clearly defining value through the eyes of customers. IMPROVE continues the discussion around ideal behaviors, fundamental beliefs and behavioral benchmarks as they relate to the principles of Continuous Improvement:

Seek Perfection
Flow & Pull Value
Assure Quality at the Source
Focus on Process
Embrace Scientific Thinking

Day 1: Classroom instruction, Day 2: Gemba

ALIGN behaviors that align people, systems & strategy

To succeed, organizations must develop management systems that align work and behaviors with principles and direction in ways that are simple, comprehensive, actionable and standardized. The sum of individual efforts rarely approximates the effective alignment of the pieces into a single integrated whole.

Creating value for customers is ultimately accomplished through the effective alignment of every value stream in an organization.

ALIGN concludes the Shingo workshops diving into the principles of Enterprise Alignment:

Think Systemically
Create Constancy of Purpose

Day 1: Classroom instruction, Day 2: Gemba