Lee Ann Dudney

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It is my privilege to recommend Mike Orzen as an excellent resource for Lean consulting. Mike’s consulting services to PNNL in 2012-13 were invaluable in helping us launch a Lean IT improvement initiative.

Mike demonstrated proficiency in assessing our environment to identify improvement opportunities, training team members on Lean IT concepts, helping us define and establish methodologies that would work in our environment, facilitating our initial kaizen events, and helping us begin to engrain Lean thinking into our culture. He draws from a diverse experience base such that we benefitted from a wealth of lessons learned from many others who launched Lean initiatives before us. In addition, his personable nature makes him easy to work with and well liked throughout our organization.

One of the things that stands out about Mike is his commitment to coaching us to be self-sustaining beyond our formal engagement with him. He worked closely with our designated Lean facilitators to coach them not just in Lean concepts, but also in general facilitation techniques and group dynamics – skills that they have been able to utilize beyond their roles in our Lean initiative. He also was attentive to conducting educational activities for our leadership team members throughout the engagement. As a result we feel empowered to take the next steps on our own in our journey. We are much further along as a direct result of his consulting and his genuine commitment to our success.

I am confident that any organization looking to launch or further enhance their own Lean initiative would benefit greatly from Mike’s expertise and talents. Please feel free to contact me with any questions.